Frequent questions
What you will find on this page
Below you will find all the questions our customers have addressed to Customer Service.
By clicking on each question you will find the relevant answer! If you have any further questions, below you will find the contact form, so you can get in touch with us.
This will allow us to enrich this page.
Frequent questions
How to access the facility
On the day of check-in, we will send you a pin code so you can access the property via the numeric keypad next to the front door.
You will then enter another pin to open the safe with the name of the booked room and redeem your room key.
At the bottom of the page you will find the video guide.
Who cleans the rooms?
The rooms are cleaned by our staff every morning, the sheets and linen are changed twice a week, Wednesday and Saturday.
How is breakfast served?
Breakfast will be a buffet breakfast and will be served in the breakfast room located on the terrace.
Hours: 7:30-9:30
Service excluded for the Holiday Home
Who has access to the terrace?
The terrace is available to guests for breakfast.
Each guest, in agreement with the manager, will be able to have lunch with a menu of the day, paying daily at the facility.
Service excluded for the Holiday Home
How to have dinner?
Upon guest requests, we will provide you with telephone numbers of some of our affiliates nearby so you can order dinner in the facility
You will be able to consume directly in your room or on the property's terrace. (Terrace included only for B&B)
Check in
On the day of check-in, we will send you a pin code so you can access the property via the numeric keypad next to the front door.
You will then enter another pin to open the safe with the name of the booked room and redeem your room key.
Check-in will be 7/7 days from 2pm.
Check Out
Check-out will take place by 10:00 am.
On the pre-selected checkout day, you will be able to see the checkout date again in the order verification email.
For a good check-out the customer must leave the room key inside the safe with the name of the room.
Comfort
All the rooms of the B&B are bright and air conditioned and enjoy a multitude of comforts such as: Hairdryer, TV, WI-FI, Mini Bar, Wardrobe, En-suite bathroom and much more, you will see all the comforts of the room through the appropriate section on the page product.
Password
There will be 2 passwords provided. The first will be used to enter the facility. As soon as you enter, on your right you will find a safe where you will enter the second password to get the key to the room assigned to you.
Safety deposit boxes
The safe has photos of each room.
The customer will have to enter the password of the chosen room, the door will open to take the key. After checking in, you can use the safety deposit box at your convenience.